BPO
Technical support
Corpshore Vietnam provides L1, L2 and L3 technical support from Ho Chi Minh City and Hanoi, including product-specific engineering support. Multilingual Vietnamese teams resolve technical issues for software and hardware products.
What we deliver
We staff tiered technical support, from first-line triage to engineering-grade L3, for technology products.
Teams are product-trained and multilingual, so escalations are resolved rather than passed around.
Questions
Frequently asked
- Where does Corpshore Vietnam deliver technical support?
- Corpshore Vietnam delivers technical support from Ho Chi Minh City and Hanoi, both operating in Indochina Time, UTC+7. A Toronto-based account team owns commercial accountability while delivery is executed by dedicated Vietnamese teams.
- How quickly can Corpshore Vietnam staff a technical support team?
- Vietnam's 400,000 annual IT graduates let Corpshore Vietnam assemble a dedicated technical support team in weeks rather than months. Timeline depends on team size and seniority, and is confirmed in a scoped proposal.